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Fixing iPhone Touch ID Not Working: Troubleshooting Tips - Flash Fix Mobile

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Touch ID is a convenient feature on the iPhone that allows users to unlock their device and authenticate purchases with a simple fingerprint scan. However, like any technology, it can sometimes encounter issues. If your iPhone Touch ID is not working, it can be frustrating and inconvenient. In this article, we will provide troubleshooting tips to help you fix your iPhone Touch ID and get it working again.

Restart Your iPhone

The first and simplest step you can take to fix your iPhone Touch ID is to restart your device. Sometimes, this can clear up any minor glitches or software issues that may be causing the problem. To restart your iPhone, press and hold the power button until the “slide to power off” option appears. Slide the bar to the right to turn off your iPhone, then press and hold the power button again to turn it back on.

Ensure Your Fingers and Home Button are Clean and Dry

If your fingers or the Home button are dirty or wet, this can affect the accuracy of Touch ID. Make sure your fingers are clean and dry before attempting to use Touch ID, and use a soft, dry cloth to wipe the Home button clean.

Check Touch ID Settings

If Touch ID is not working for certain functions, such as unlocking your iPhone or making purchases, you may need to check your Touch ID settings. Go to Settings > Touch ID & Passcode and make sure the functions you want to use Touch ID for are turned on. If they are already turned on, try turning them off and then back on again.

Add a New Fingerprint

If your existing fingerprint is not working with Touch ID, you can add a new fingerprint. Go to Settings > Touch ID & Passcode and select “Add a Fingerprint.” Follow the on-screen instructions to scan a new fingerprint. Make sure to scan each part of your finger, including the edges, to ensure accuracy.

Reset Your iPhone’s Settings

If none of the above steps have worked, you can try resetting your iPhone’s settings. This will not erase your data or apps, but it will reset your iPhone’s settings to their default values. Go to Settings > General > Reset and select “Reset All Settings.” Enter your passcode and confirm the reset.

Get Professional Help

If your iPhone Touch ID is still not working after trying these troubleshooting tips, it may be time to seek professional help. A reputable phone repair shop, like a cheap phone repair shop in Mattydale, or a iPhone repair services provider, can diagnose and fix the issue for you. They may need to replace the Home button or other parts of your iPhone to get Touch ID working again.


In conclusion, if your iPhone Touch ID is not working, there are several troubleshooting tips you can try before seeking professional repair services. Restarting your iPhone, cleaning your fingers and Home button, checking your Touch ID settings, adding a new fingerprint, and resetting your iPhone’s settings are all potential solutions. If none of these options work, a phone repair shop may be able to help.

Flash Fix Mobile provides professional, courteous mobile, Mac, PC, tablet, and smartwatch repair services around New York. Ours licensed IT to-support specialists offer mobile, Mac, and computer repair services with no extra charge for same-day assistance. Our professionals efficiently diagnose the issues using their thousands of hours of hands-on experience to pinpoint the root of the problem. 

We solve it permanently and return your laptop or mobile to full and, frequently, better than new operating condition. To recover your computer or mobile and repair any hardware issues, we use techniques and equipment that are considered the industry standard. Or, if you’re in the market for a new computer, let us suggest a model that fits your requirements and price range.


Q: Can Touch multiple users use ID on the same iPhone?

A: No, Touch ID is tied to one specific user and cannot be used by multiple people on the same iPhone.

Q: Can Touch ID be used with gloves on?

A: Touch ID may not work with gloves on, as the material may interfere with the fingerprint scan. Some gloves are specifically designed to work with touchscreens and may also work with Touch ID.

Q: Is Touch ID secure?

A: Touch ID is a secure authentication method that uses advanced security technologies to protect your device and data. It uses a unique algorithm to scan your fingerprint and match it against the previously registered one. The fingerprint data is stored securely in a secure enclave within the device’s processor and is never shared with Apple or any third-party apps. Additionally, Touch ID is protected by a secure code that you set, which prevents unauthorized access to your device. Touch ID is a secure and convenient way to protect your device and data.

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